A bank’s customer was called and the scammer got access to her computer and transferred $10,000 from her account.  The scammer used a code which had been sent to the customer’s cell phone and the customer denied having given this code to the scammer.  However, upon investigation it became clear that the code could not have been obtained by the scammer unless the customer had provided it to them.  Providing the code breached the bank’s terms and conditions and therefore the bank was not liable to reimburse the customer for her having given out the code.

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Alan Knowsley
Wellington