Following significant reforms to consumer laws, extended warranties are now regulated under the Fair Trading Act. The changes came into effect on 17 June 2014, and impose new rules upon retailers selling extended warranties.

An extended warranty is a product marketed as providing extra consumer protection. Commonly, extended warranties are sold as an “add on” to purchases of goods such as electrical and electronics. The extended warranty generally extends the manufacturer’s warranty period and is additional to consumer rights under the Consumer Guarantees Act.

The new rules now mean businesses selling extended warranties must:

  • Provide a written copy of the extended warranty agreement to you when you buy the extended warranty.
  • That agreement must be easy to read and understand. It must also be dated and include all of its terms and conditions, how long it lasts, when it expires, and its total price. It must also contain or be provided along with:
    • A summary of your rights and remedies under the Consumer Guarantees Act;
    • A comparison of the Consumer Guarantees Act to the rights and protections offered by the extended warranty;
    • A summary of your rights to cancel under the Fair Trading Act;
    • The warrantor’s name, street address, telephone number and email address (the warrantor is the company that provides the extended warranty);
    • The warrantor must also (where reasonably practical) tell you verbally that you have a right to cancel the agreement within five working days of receiving a copy of the extended warranty agreement, and must explain to you how to cancel.

You will now be able to cancel extended warranties within five working days of receiving a copy of the extended warranty agreement, or at any time if the warrantor fails to give you information it is required to give by law (unless the alleged breach is minor and you are no worse off for not having that information).

To cancel, you must let the warrantor know in a clear way that you want to cancel. This can be done orally or in writing. Once validly cancelled, you will be entitled to a full refund.