The Employment Relations Authority has rejected three personal grievances brought by an employee against his employer claiming unjustified dismissal and unjustified disadvantage following his dismissal for failing to follow instructions in dealing with abusive customers. 

The ERA found that the employer had acted reasonably and that its decision was justified.  The costs award was almost three times the normal amount awarded because the employee had turned down several reasonable offers from the employer to settle the case.

Alan Knowsley
Employment Lawyer