Your Resources
Compensation for bank's delays and confusing communication...
The Banking Ombudsman has found that a bank’s decisions on loans were correct, but they failed to adequately communicate with the customer over a five year period following his complaint and did not document decisions made on the loans and complaint.
The bank also failed to advise the customer of his rights to complain to the Banking Ombudsman.
The bank accepted that it had not communicated clearly and had handled the complaint in an unsatisfactory way. It agreed to pay the customer $13,000 for the stress and inconvenience caused an also to pay the interest and charges imposed by another bank which resulted from deductions made by the bank.
Leading law firms committed to helping clients cost-effectively will have a range of fixed-price Initial Consultations to suit most people’s needs in quickly learning what their options are. At Rainey Collins we have an experienced team who can answer your questions and put you on the right track.
Top